Membership Services Representative (Healthtech)

TL;DR

Membership Services Representative (Customer Support): Delivering high-quality support for hirify.global members across phone, email, and chat with an accent on troubleshooting hardware, software, and data analytics. Focus on resolving complex technical issues and advocating for member needs to improve the overall user experience.

Location: Must be based in Ireland; onsite 75% of the working week in the Limerick office

Company

hirify.global is a human performance company focused on unlocking healthspan through wearable technology and data analytics.

What you will do

• Provide personalized support via phone, email, and chat to build member trust and confidence.
• Troubleshoot hardware, mobile app functionality, and member data insights with accuracy and empathy.
• Advocate for members by identifying recurring friction points and surfacing trends for cross-functional improvements.
• Maintain detailed documentation of member interactions in alignment with quality standards.
• Meet and exceed key performance metrics including quality, response time, and member satisfaction.

Requirements

• Eligible to live and work in Ireland (no sponsorship provided).
• Ability to work onsite 75% of the working week in the Limerick office.
• Availability for overnight shifts (7pm - 8am local time) on a Monday–Sunday schedule.
• Highly comfortable in a phone-intensive role (50%+ of duties).
• Excellent written and verbal communication skills.
• Proven ability to analyze information and resolve complex member concerns in a fast-paced environment.

Culture & Benefits

• Inclusive, diverse, and respectful workplace committed to equal opportunity.
• Growth-oriented environment that values curiosity, empathy, and a growth mindset.
• Hospitality-driven approach to member experience.
• Support for reasonable accommodations during the recruitment process.