Customer Support Specialist (Fintech)

TL;DR

Customer Support Specialist (Fintech): Providing high-quality assistance to startup users within the EMEA region with an accent on resolving complex financial queries and navigating the U.S. banking system. Focus on maintaining warm user relationships, identifying systemic product flaws, and collaborating with engineering to improve support infrastructure.

Location: Must be based in Ireland

Salary: €47,000 - €52,800

Company

hirify.global is a financial technology company building a complete banking stack for startups and small businesses worldwide.

What you will do

• Resolve user inquiries via chat and email with empathy and technical competence.
• Manage account requests, including card disputes, payments, and application processing.
• Translate user feedback into actionable product suggestions and bug reports.
• Collaborate with engineering and partner banks to improve processes and system reliability.
• Create and maintain help articles and internal documentation.
• Develop efficient workflows to optimize support operations.

Requirements

• 3+ years of experience in a Customer Experience or Support role.
• Must be based in Ireland.
• Proficiency with Zendesk.
• Ability to explain complex banking or technical concepts in clear, human language.
• Availability to work at least one weekend day per 5-day shift.
• Strong organizational skills and ability to manage multiple tasks simultaneously.

Culture & Benefits

• Competitive base salary and equity package.
• Fixed, long-term working schedule.
• Opportunity to work in a fast-growing fintech environment.
• Commitment to diversity, belonging, and equal opportunity employment.