Vice President, Marketplace Operations (AI)

TL;DR

Vice President, Marketplace Operations (AI): Redesigning the post-purchase operating model with an accent on AI-powered system architecture and structural margin improvement. Focus on building automated deflection systems, creating product feedback loops, and driving operational excellence across the marketplace.

Location: Must be based in the United States

Salary: $260,000 - $330,000 USD

Company

hirify.global is a consumer marketplace for live events and ticketing focused on delivering a seamless fan experience.

What you will do

• Architect and own conversational AI systems to resolve fan issues without human intervention.
• Translate CX signals into ranked product requirements to eliminate root causes of friction.
• Build and maintain a real-time metric tree to monitor the post-purchase funnel.
• Drive structural cost reduction through process redesign and AI-driven deflection.
• Partner with Product and Supplier Ops teams to improve fulfillment reliability and supplier accountability.
• Re-architect the operations team for higher leverage and efficiency.

Requirements

• Must be based in the United States
• 7+ years of experience in consumer marketplaces, ticketing, or travel industries.
• Proven track record of personally building or driving AI-powered CX systems at scale.
• Strong product instinct with the ability to shape roadmaps based on CX data.
• Deep understanding of unit economics and margin improvement in operations.
• Executive presence with experience owning board-level narratives.

Nice to have

• Background in live events or experiential commerce.
• Direct experience standing up a CX AI platform from scratch.
• Experience leading a CX or operations organization of 25–50 people.

Culture & Benefits

• Leadership role reporting directly to the CEO.
• Opportunity to influence product, supplier, and marketplace strategy.
• Commitment to an inclusive and diverse work environment.
• Competitive compensation package with market-based pay.