Customer Solutions Architect

TL;DR

Customer Solutions Architect (HubSpot): Driving client customer success strategies and streamlining internal processes to improve efficiency with an accent on fostering strong, trust-based relationships and optimizing the overall customer experience. Focus on identifying and resolving customer concerns, monitoring customer health metrics, and launching feedback surveys.

Location: Remote, United States

Salary: $75,000 - $95,000 a year

Company

hirify.global is a HubSpot North American Partner of the Year with a fully remote team of specialists.

What you will do

• Develop and execute customer success strategies for clients, demonstrating ROI and ensuring they see SmartBug as an indispensable partner.
• Deliver consistent, world-class quality across all customer success strategies and implementations.
• Stay informed about industry trends, market developments, and HubSpot's competitive position.
• Monitor customer satisfaction and implement retention strategies.
• Work with the internal SmartBug team to ensure quality work is delivered to clients.
• Collaborate with the SmartBug sales team to develop tailored strategies to prospects.

Requirements

• Bachelor’s degree in Marketing, Business Administration, Communications, or a related field.
• Minimum of 5 years of experience in customer success strategy and execution.
• Proven experience with HubSpot Service Hub and a deep understanding of the HubSpot ecosystem.
• Expertise in customer success outside of the HubSpot software ecosystem, with experience with additional service and ticketing systems such as Zendesk.
• Demonstrated ability to build and maintain a positive and productive team spirit without sacrificing client goals and adhering to SmartBug values.
• Experience working remotely in similar roles is strongly preferred.

Nice to have

• HubSpot essential certifications, HubSpot RevOps Certification.

Culture & Benefits

• Fully remote team of specialists.
• Obsessed with client outcomes and measurable growth.
• Culture where expertise travels and relationships run deep.