Customer Enablement Manager (SaaS)

TL;DR

Customer Enablement Manager (SaaS): Creating and delivering educational experiences and communication strategies for nonprofit customers with an accent on product adoption and onboarding. Focus on scaling customer success efforts through data-driven messaging and self-serve resource development.

Location: Remote (Must be based in the continental US, between Eastern and Pacific time zones)

Salary: $70,000 - $85,000/year OTE + equity

Company

YC-backed startup building the future of fundraising automation for nonprofits through a SaaS platform.

What you will do

• Own a customer communication strategy to drive engagement and brand loyalty.
• Build and deploy educational materials and high-impact training programs to improve onboarding and product adoption.
• Develop and maintain data-driven messaging campaigns to create a coherent customer journey.
• Create and maintain self-serve resources for customers.
• Act as the voice of the customer, sharing feedback with revenue and product teams.
• Scale customer retention and identify upsell opportunities using a metrics-backed approach.

Requirements

• 2+ years of customer-facing work experience, ideally in Customer Success, Onboarding, or Training within a SaaS environment.
• Ability to manage onboarding processes combining human interaction and self-service tools.
• Proven ability to conceptualize and lead creative customer engagement efforts.
• Strong communication skills for delivering complex topics via video and writing.
• Must be based in the continental US (between Eastern and Pacific time zones).
• Proficiency with G Suite, Zoom, Slack, Intercom, and Canva.

Nice to have

• Background in nonprofit development or fundraising.
• Experience working with SMB customers.
• Experience working in an early-stage startup environment.
• Previous experience working remotely.

Culture & Benefits

• 100% covered health, dental, and vision insurance for employees (50% for dependents).
• 401(k) and generous PTO policy, including parental leave.
• Company laptop and stipend for home workstation setup.
• Company retreats for in-person time with colleagues.
• Opportunity to work with high-impact nonprofits across the US.