Head of Customer Success Partnership (Fintech)

TL;DR

Head of Customer Success Partnership (Fintech): Leading the CS strategy for a global partner ecosystem with an accent on scaling standards, processes, and team performance. Focus on optimizing partner onboarding, driving revenue expansion, and managing complex partner operations globally.

Location: Remote (Global)

Company

hirify.global is a leading full-cycle verification platform that enables scalable compliance through identity and business verification.

What you will do

• Lead and develop the CS Partnership function, combining strategic ownership with hands-on partner management.
• Manage and coach a team of CS Partnership Managers, including capacity planning and performance management.
• Oversee partner operations, focusing on production performance, adoption, and health.
• Build scalable processes for onboarding, engagement models, and CRM standards.
• Collaborate with Sales, Product, Engineering, and Finance on partner growth and technical escalations.
• Track partner performance and revenue impact to improve global support.

Requirements

• Leadership experience in Customer Success or Account Management, ideally within B2B SaaS or Fintech.
• Proven track record of managing teams while remaining hands-on with key accounts.
• Experience managing indirect revenue channels or enterprise customers across multiple regions.
• Strong commercial mindset for identifying upsell and cross-sell opportunities.
• Exceptional stakeholder management skills across cross-functional teams.
• Analytical approach to CRM workflows and partner health metrics.

Culture & Benefits

• Remote-first, trust-based culture with no mandatory office days.
• True flexibility with adjustable working hours to maintain productivity.
• Generous time off, including birthday holidays and 10 personal days.
• Global environment working across various continents and time zones.
• Support for professional growth and learning budgets for role-specific events.
• Fully covered team offsites for in-person collaboration.

Hiring process

• TA screening.
• Hiring Manager's Interview.
• Final Interview.