Cloud Operations Support Associate (Cloud)

TL;DR

Cloud Operations Support Associate (Cloud): Real‑time monitoring, incident triage, and first‑level escalation of operational and security events across production and corporate environments with an accent on 24x7 availability and service restoration. Focus on managing service‑impacting events, coordinating with engineering teams, and maintaining infrastructure security.

Location: Must be based in Tysons, Virginia (Hybrid - 4 days a week in office)

Company

Leading platform for intelligently connected properties, providing security, automation, and energy management solutions worldwide.

What you will do

• Monitor alerts and dashboards 24x7 to ensure availability and security of web, network, application, and infrastructure systems.
• Perform initial triage of incidents and escalate to engineering, security, or vendor teams.
• Manage service‑impacting events and support Major Incident bridge calls.
• Create and resolve incident tickets and author post-incident reports.
• Support Level‑1 cybersecurity and physical security monitoring.
• Collaborate with internal teams and external providers to restore services.

Requirements

• High school diploma with 2+ years experience, Associate's degree with 1+ year, or a Bachelor's degree.
• Must be authorized to work in the US; no sponsorship available.
• Strong analytical, troubleshooting, and attention-to-detail skills.
• Basic understanding of networking, systems, and cybersecurity concepts.
• Ability to work in a rotating 24x7 schedule, including nights, weekends, and holidays.

Nice to have

• IT certifications such as A+, Network+, or Security+.
• Experience with PagerDuty, JIRA, or Confluence.
• Familiarity with enterprise or cloud-based environments.

Culture & Benefits

• Comprehensive medical plans with company subsidies and HSA contribution.
• 401(k) plan with employer match.
• Paid vacation (increasing with tenure), holidays, and wellness time.
• Paid maternity and bonding leave.
• Company-paid disability and life insurance.
• Collaborative, casual work environment with a strong focus on in-person collaboration.