Support Engineer (SaaS)

TL;DR

Support Engineer (SaaS): Providing primary IT support for internal teams across Mac and Windows environments with an accent on ecosystem management and lifecycle success. Focus on troubleshooting SaaS tools (Okta, Google Workspace), managing the ITSM queue, and optimizing the hybrid workspace.

Location: Fully Remote within the US, with a preference for candidates near Sandy, UT for hybrid asset management. Not hiring in AK, HI, IA, ME, MS, NM, or WV.

Company

A science-backed, modern hiring platform utilizing ethical AI to transform talent discovery and engagement.

What you will do

• Act as first responder for hardware, software, and account access issues on macOS and Windows.
• Troubleshoot and optimize core tools, including Google Workspace, Microsoft 365, Slack, and Okta.
• Lead the end-to-end onboarding and offboarding process for employees.
• Manage the ITSM queue via Jira/Freshservice with a focus on documentation and timely resolution.
• Support conference room A/V technology to maintain productive hybrid meetings.
• Author FAQs and internal knowledge base articles to streamline support workflows.

Requirements

• 2+ years of experience in a technical helpdesk or enterprise support role.
• Proficiency in macOS and Windows troubleshooting.
• Hands-on experience with SaaS platforms (Zoom, Slack, Okta).
• Associate degree in IT or equivalent practical experience.
• Must be based in the US (excluding AK, HI, IA, ME, MS, NM, WV).

Nice to have

• JAMF Certified Associate.
• Google Workspace Administrator certification.
• CompTIA A+ or Network+.
• ITIL Foundation certification.

Culture & Benefits

• Flexible Paid Time Off.
• Comprehensive Medical, Dental, and Vision insurance.
• 12 weeks of Maternity & Adoption leave.
• 401K match.
• Autonomous environment with the ability to implement automated solutions and process improvements.