Customer Success Manager (SaaS)

TL;DR

Customer Success Manager (SaaS): Owning and growing a portfolio of core North American accounts across professional sports and athletics with an accent on driving product adoption, account health, and commercial expansion. Focus on building deep stakeholder relationships, translating usage data into actionable recommendations, and supporting customers through high-pressure content moments.

Location: Must be based in the US or Canada

Company

hirify.global is a high-growth B2B SaaS platform that enables companies to integrate engaging, mobile-native Stories into their own platforms to boost user engagement and revenue.

What you will do

• Own and manage a portfolio of core North American customer accounts, primarily in the sports and media sector.
• Build and maintain strong relationships with key stakeholders in marketing, content, and fan engagement.
• Drive product adoption by translating usage data into clear, actionable recommendations for customers.
• Identify and surface commercial expansion opportunities to the sales team.
• Coordinate with internal delivery, support, and product teams to ensure customer needs are met and feedback is integrated.
• Help customers plan and optimize their content strategy around key moments like season launches and tournaments.

Requirements

• Must be based in the US or Canada.
• Experience in Customer Success, account management, client services, or partnerships.
• Background working with sports, media, entertainment, or fan engagement teams.
• Ability to build trust and communicate confidently with stakeholders.
• Strong organizational skills and the ability to remain calm under pressure.
• Curiosity about how AI can improve work and customer outcomes.

Culture & Benefits

• Fully remote work environment with access to the latest hardware and tools.
• Opportunity to work with globally recognized sports and media organizations.
• High-trust, collaborative commercial team with real ownership and visibility.
• Growth potential as the company expands from a single-product to a multi-product platform.
• Access to company benefits.

Hiring process

• Online video interview with recorded responses.
• Interview with the CRO.
• Final interview with the CRO.