Customer Success Manager (SaaS)

TL;DR

Customer Success Manager (SaaS): Managing the end-to-end customer journey for an AI-powered review and approval platform with an accent on product adoption, renewal strategies, and relationship building. Focus on developing strategic success plans, identifying churn risks through data, and advocating for customer needs within the product team.

Location: Must be based in the Americas time zone

Company

hirify.global provides AI-powered infrastructure for reviewing and approving content to eliminate bottlenecks in the creation process.

What you will do

• Manage the entire customer lifecycle from onboarding to renewal, ensuring maximum value realization.
• Create and execute strategic success plans tailored to customer goals and industry use cases.
• Monitor customer health metrics to proactively identify risks and upsell opportunities.
• Conduct strategic business reviews with key decision-makers to align on goals.
• Provide personalized training and onboarding via calls, webinars, and support chats.
• Collaborate with Product, Sales, and Marketing teams to incorporate customer feedback into the product.

Requirements

• Proven experience in Customer Success Management or Account Management.
• Must be based in the Americas time zone.
• English: C1 (fluent) required.
• Strong empathy and communication skills for building deep client relationships.
• Business acumen and a proactive, ownership-driven mindset.

Nice to have

• Sales experience.
• Spanish language proficiency.

Culture & Benefits

• Fully remote work with a flexible schedule.
• Generous time off: 38 days of holiday plus a half-day on your birthday.
• Equipment budget: €1,500 for hardware and €500 for home office setup.
• Annual team retreats for in-person connection.
• Dedicated budget for personal and professional development after six months.
• Supportive culture with flat hierarchies and a focus on high productivity.