Customer Service Advisor

TL;DR

Customer Service Advisor (E-commerce): Providing high-quality support to global luxury fashion customers with an accent on resolving complex queries across email, phone, and chat. Focus on delivering an unforgettable service experience, managing demanding cases with professionalism, and advocating for customer needs within the hirify.global Platform Solutions team.

Location: Hybrid role based in Lisbon, Portugal

Company

hirify.global is a leading global marketplace connecting customers in over 190 countries with luxury fashion brands and boutiques.

What you will do

• Serve as the primary point of contact for customers and partners via email, phone, and chat.
• Provide expert advisory on products and services while resolving complex inquiries.
• Take ownership of case resolution according to company guidelines and processes.
• Manage demanding customer interactions with emotional intelligence and a focus on retention.
• Collaborate with internal teams to identify and boost localization initiatives.
• Contribute to a positive work environment and uphold company values.

Requirements

• Minimum 1 year of experience in customer service, preferably in fashion or e-commerce.
• Excellent English proficiency (written and spoken).
• Strong IT skills and ability to guide customers through digital platforms.
• Excellent communication, critical thinking, and organizational skills.
• Availability to work on rotating and late shifts.
• Ability to work effectively under pressure.

Nice to have

• Passion and knowledge of sports and sportswear.

Culture & Benefits

• Comprehensive health insurance for the whole family.
• Flexible working environment and well-being support tools.
• Extra days off and a sabbatical program.
• Opportunities for professional training and development.
• Flexible benefits program.