Business Support & Ticketing Manager

TL;DR

Business Support & Ticketing Manager (IT/HR): Managing business support operations and ticketing workflows with an accent on HR process alignment and service quality. Focus on collaborating within a senior team to optimize internal service delivery and ensure compliance with organizational regulations.

Location: Must be based in Lisbon, Portugal (Hybrid)

Company

hirify.global is a specialized IT consulting partner with 18 years of experience, focused on agile, people-centered solutions.

What you will do

• Manage and streamline ticketing workflows to ensure efficient business support.
• Apply expertise in HR processes and regulations to support internal operations.
• Collaborate with cross-functional teams to resolve service-related challenges.
• Analyze business requirements to improve service delivery and operational efficiency.
• Maintain high standards of service in a fast-paced consulting environment.

Requirements

• 2-5 years of experience in business analysis or consulting.
• Proficiency in English is mandatory.
• Expertise in HR or IT-related business support functions.
• Strong capability to operate collaboratively in a team environment.
• Must be based in or able to work from Lisbon, Portugal.

Nice to have

• Proficiency in French language and context.

Culture & Benefits

• No-term full-time contract with health insurance.
• 22 days of paid vacation plus 4 extra annual days.
• Meal allowance provided via Coverflex.
• Annual training budget for professional development.
• Team-oriented culture within a growing international company.