Account Manager (SaaS)

TL;DR

Account Manager (SaaS): Managing a portfolio of accounts to maximize customer retention, growth, and satisfaction with an accent on renewals and expansion strategies. Focus on driving value realization through Quarterly Business Reviews and mitigating churn through proactive save plans.

Location: Must be based in Canada (visa sponsorship not available)

Salary: $65k–$70k CAD annually + commissions

Company

SiteDocs (a hirify.global company) provides leading digital safety management software for the construction, engineering, and logistics industries.

What you will do

• Manage a portfolio of accounts, acting as the primary contact for renewals, expansion, and customer satisfaction.
• Identify and execute growth strategies through Quarterly Business Reviews and Product Innovation discussions.
• Own the renewal process, including contract negotiations, execution, and price adjustments.
• Develop proactive save plans to mitigate churn and address at-risk accounts.
• Coordinate resolutions for customer escalations with cross-functional partners in Customer Success and Product teams.
• Provide leadership with forecasts and data-driven insights on account health and revenue projections.

Requirements

• 3–5 years of experience in account management or customer success, ideally within a SaaS environment.
• Proven ability to drive renewals, expansion, and retention through consultative practices.
• Proficiency with Salesforce CRM and customer engagement tools like ChurnZero, Salesloft, or Gong.
• Must be eligible to work in Canada.
• Strong analytical mindset with experience leveraging data for strategy optimization.

Culture & Benefits

• Health insurance coverage including medical, dental, and vision.
• Life insurance and 401(k) plan.
• Paid time off.
• Culture based on authentic relationships, continuous learning, interdependence, and data-driven decisions.