Manager, Account Management (SaaS)

TL;DR

Manager, Account Management (SaaS): Leading the Customer Success team to drive revenue growth and retention through goal setting, coaching, and strategic funnel management. Focus on collaborating with internal stakeholders to resolve escalations, implementing best practices for customer satisfaction, and mentoring team members to achieve key results.

Location: Must be based in or near Toronto, Ontario, with a hybrid requirement to collaborate in-person a few times a month.

Salary: $115,000 - $130,000

Company

A high-growth SaaS company providing an intuitive, no-code platform for risk intelligence and management.

What you will do

• Lead and motivate the Customer Success team to exceed sales and retention targets.
• Provide hands-on coaching and performance management to develop team skills and career progression.
• Collaborate with internal stakeholders (Professional Services, Legal, Security) to ensure timely deal closure.
• Develop and implement playbooks and best practices for customer satisfaction and business reviews.
• Contribute to strategic division goals, including product direction, market targeting, and retention motions.
• Manage and resolve customer escalations in partnership with internal teams.

Requirements

• 2-4 years of experience in a sales leadership position.
• Up to 5 years of total sales experience.
• Bachelor’s degree or equivalent.
• Ability to work in a hybrid environment with in-person collaboration in Toronto.
• Experience with software or technology products is a plus.

Culture & Benefits

• Comprehensive health, dental, and vision benefits paid 100% by the company.
• Open vacation policy with an average of 3-4 weeks off per year.
• Professional development support including an external learning budget and coaching programs.
• Best-in-class parental leave top-up.
• RRSP matching up to 2.5%.
• Flexible work environment with trust-based management.