Group Account Director (Performance Marketing)

TL;DR

Group Account Director (Performance Marketing): Leading and evolving the Client Success function for a tech-enabled growth firm with an accent on account management department performance, structure, and development. Focus on implementing scalable operational systems, mentoring account managers, and driving long-term client retention and revenue growth for DTC brands.

Location: Remote

Salary: $85,000–$100,000 USD

Company

hirify.global is a tech-enabled growth firm helping leading DTC brands scale through full-service performance marketing and proprietary AI technology.

What you will do

• Lead and oversee the entire Account Management and Client Success department, mentoring managers across multiple client pods.
• Create frameworks, playbooks, and standards for client communication, retention, and strategic account growth.
• Manage a portfolio of high-value Tier 1 accounts, handling senior-level escalations and renewal discussions.
• Optimize internal workflows and SOPs to improve alignment between Account Management, Project Management, Paid Media, and Creative teams.
• Monitor account health and economics, including CAC, MER, and LTV, to drive profitability and retention.
• Guide integrated growth strategies across Meta, Google, TikTok, email, influencer marketing, and CRO.

Requirements

• 5+ years of experience in account management, client success, or agency leadership roles.
• Proven experience managing teams within a performance marketing or e-commerce agency.
• Deep understanding of DTC e-commerce and performance channels (Meta, Google, TikTok, email, CRO).
• Strong leadership, coaching, and team development experience.
• Analytical mindset with the ability to translate complex data into strategic recommendations.
• Fluent English proficiency required.

Culture & Benefits

• Full-time remote work position.
• 20 vacation days annually, plus Bank Holidays and emergency sick leave.
• Opportunity to play a key leadership role in one of the fastest-growing DTC growth firms in the industry.