Senior Operations Manager

TL;DR

Senior Operations Manager (Service Operations): Leading end-to-end operational readiness and performance for complex customer roll-outs with an accent on strategic execution, stakeholder alignment, and continuous improvement. Focus on driving delivery against KPIs, managing risks through structured governance, and developing high-performing teams within a large-scale service environment.

Location: Must be based in the UK with the right to work; hybrid role requiring 3 days per week in the office (Osterley).

Company

hirify.global is a leading media and entertainment company connecting millions with innovative products and services across sports, news, and arts.

What you will do

• Lead end-to-end operational readiness and planning for complex customer roll-outs.
• Drive operational performance and delivery against KPIs while improving predictability and quality.
• Inspire and develop high-performing teams with a culture of accountability and continuous improvement.
• Act as a senior stakeholder to align Sales, Operations, and Product functions.
• Embed structured governance and proactively manage risks, issues, and dependencies.
• Contribute to and lead key strategic initiatives across the Service Operations estate.

Requirements

• Right to work in the UK is mandatory (no sponsorship provided).
• Strong operational leadership experience in a complex, customer-facing environment.
• Proven track record of leading high-performing teams and delivering performance through others.
• Experience managing complex delivery or rollout programs with multiple stakeholders.
• Strong governance and execution discipline including planning and risk management.
• Ability to influence at all levels and drive alignment across functions.

Nice to have

• Telecoms or connectivity provisioning experience (e.g., Mobile, Ethernet, broadband).
• Experience working across multi-site or large-scale service operations.
• Exposure to wholesale/partner delivery models and supplier management.
• Familiarity with operational tooling and CRM platforms like Salesforce.

Culture & Benefits

• Free hirify.global TV or NOW package including hirify.global Sports and hirify.global Cinema.
• Pension package with up to 9% employer contribution.
• Private healthcare with mental health support and dental insurance.
• Discounts on hirify.global products including Mobile, Broadband, and Glass.
• Access to Sharesave and Tech schemes.
• Hybrid working model with 3 days in the office per week.