Head of Outsourcing Centre of Excellence (Gamedev)

TL;DR

Head of Outsourcing Centre of Excellence (Gamedev): Defining and leading a centralized outsourcing capability to optimize vendor ecosystems across game development, art, QA, and corporate functions with an accent on enterprise-wide transformation and standardization. Focus on rationalizing the global vendor portfolio, implementing target operating models, and delivering measurable cost and quality improvements.

Location: Preferred location is Nicosia, Cyprus; also open to candidates in the UK and Czech Republic. Relocation and immigration support available.

Company

hirify.global is an award-winning global online game developer and publisher known for flagship titles such as World of Tanks and World of Warships.

What you will do

• Lead the enterprise-wide transformation of outsourcing across production, player support, and corporate functions.
• Define and implement a target operating model covering governance, vendor segmentation, tooling, and global standards.
• Rationalize the global vendor portfolio and establish tiered vendor strategies and preferred partner frameworks.
• Standardize processes and integrate outsourcing into internal workflows across the organization.
• Implement consistent KPIs and SLAs to measure cost, delivery timelines, quality, and CSAT.
• Partner with the Group COO and senior leadership to drive strategic alignment and organizational change.

Requirements

• Extensive experience in outsourcing and vendor management across multiple domains (gaming, technology, BPO, shared services).
• Proven track record of leading large-scale enterprise outsourcing transformations and operating model redesigns.
• Experience across both product-facing (development, QA, player support) and corporate functions (Finance, HR, IT).
• Demonstrated success in building and scaling Centres of Excellence (CoE).
• Strong leadership presence with experience influencing C-level stakeholders in a matrixed environment.
• Deep commercial expertise in complex vendor negotiations and cost optimization strategies.

Nice to have

• Strong understanding of AAA production pipelines and live service operations.
• Experience managing global 24/7 multilingual player support/BPO environments.
• Established network of vendors across development, BPO, and corporate service providers.
• Experience driving organizational change and adoption at scale.

Culture & Benefits

• Generous leave policy: 21-25 days annual leave plus personal, birthday, and compassionate leave.
• Premium private health care and a dedicated mental well-being program (iFeel).
• Professional growth: Fully covered English language courses and various education opportunities.
• Nicosia office perks: Onsite gym, spa, subsidized canteen, and free parking.
• Gaming culture: Personal gaming account and company social clubs.
• Additional benefits: Maternity leave top-up, seniority awards, and a referral program.