Customer Support Consultant (French)

TL;DR

Customer Support Consultant (French): Providing technical and logistical guidance to B2B e-commerce customers across multiple channels with an accent on software troubleshooting and shipping logistics. Focus on empowering customers to become shipping experts and identifying process improvement patterns to enhance the user experience.

Location: Remote from Croatia

Salary: €2,000 gross/month

Company

hirify.global is an e-commerce shipping platform helping B2B customers optimize and automate their logistics processes.

What you will do

• Guide B2B e-commerce customers through software questions, shipping logistics, and financial matters via calls, chats, and tickets.
• Empower customers to make confident decisions independently, transforming them into shipping experts.
• Analyze customer interaction patterns to suggest and help implement improvements in the customer experience.
• Collaborate with the team to optimize internal processes and expand product knowledge.
• Maintain a professional, helpful, and human approach in every customer interaction.

Requirements

• Native proficiency in French (speaking and writing).
• Full professional proficiency in English.
• Must be based in Croatia.
• Ability to work full-time (40 hours/week, Mon-Fri 08:45 - 17:30).
• Strong communication skills and the ability to remain calm under pressure.

Nice to have

• Previous experience in Customer Support.

Culture & Benefits

• 28 days of annual leave plus your birthday off.
• 4-week mini-sabbatical every three years in addition to standard holiday.
• €2,000 annual study budget for professional development.
• €500 Work From Home budget for office setup.
• Pension plan and health insurance discounts.
• Open, energetic culture based on trust, respect, and mutual growth.