Customer Support Consultant (French)

TL;DR

Customer Support Consultant (French): Providing technical support for 3D dental scanners and software with an accent on resolving complex user issues and maintaining high-quality service standards. Focus on managing support cases via CRM, collaborating with internal departments, and ensuring excellent communication with French-speaking partners and end-users.

Location: Must be based in Kyiv, Ukraine (Hybrid/Temporarily Remote).

Company

hirify.global develops innovative 3D scanners and software solutions for dental and hearing professionals worldwide.

What you will do

• Provide technical support for hardware and software via phone, email, and online sessions.
• Manage and document support cases accurately within the company CRM.
• Collect and analyze customer feedback to improve product quality.
• Escalate complex issues to relevant internal departments.
• Participate in occasional on-site events and business trips to Western Europe.

Requirements

• French and Ukrainian: B2 level (verbal and writing) required.
• English: Intermediate level required for internal communication.
• Strong analytical, logical thinking, and problem-solving skills.
• Customer-oriented mindset with excellent communication abilities.
• Ability to multitask and work effectively in a fast-paced environment.

Culture & Benefits

• Comprehensive benefits package including 24 days of annual vacation.
• Medical insurance and paid sick leave (including child sick leave).
• Comfortable office environment in UNIT.City with provided breakfasts and lunches.
• Opportunities for professional growth and development in a global company.
• Supportive team culture with a focus on work-life balance.