Customer Service Representative (Web3)

TL;DR

Customer Service Representative (Web3): Handling high volumes of live chat and support tickets for a global cryptocurrency exchange with an accent on user satisfaction and accurate information delivery. Focus on managing customer complaints, validating AI bot performance, and providing technical support for blockchain products.

Location: Remote (Croatia)

Company

hirify.global is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users.

What you will do

• Handle high volumes of live chat and support tickets across Croatian and English language queues.
• Provide accurate and comprehensive information on platform features, products, and processes.
• Manage customer complaints and provide timely solutions to ensure resolution.
• Collect feedback to improve workflows, SOPs, and internal tools.
• Participate in the validation and testing of AI bots and automation workflows.

Requirements

• 1+ years of proven customer-facing or customer service experience.
• Fluency in English and Croatian.
• Basic understanding of AI concepts and familiarity with AI-powered tools or chatbots.
• Strong IT proficiency to handle moderately technical customer queries.
• Willingness to work weekends, night shifts, and irregular hours.

Nice to have

• Knowledge of the cryptocurrency and blockchain field.
• Hands-on experience with bot validation, testing, or SOP quality review.

Culture & Benefits

• Work-from-home arrangement.
• Collaboration with world-class talent in a global organization with a flat structure.
• Results-driven workplace with opportunities for career growth and continuous learning.
• Competitive salary and company benefits.