File Handling Assistant (Legal)

TL;DR

File Handling Assistant (Legal): Supporting Pre-lit Casualty claims handling teams with administrative tasks and low-value claim management with an accent on portal monitoring and data accuracy. Focus on managing caseloads of low-value property damage claims and ensuring adherence to client SLAs.

Location: Hybrid, primary location is Leeds Office

Company

A leading provider of legal and claims solutions to insurers and businesses, utilizing proprietary AI technology to optimize claims handling.

What you will do

• Assist Pre-lit teams by monitoring the MOJ Portal and managing inboxes.
• Maintain and action spreadsheets and complete new claim actions to support claims handlers.
• Actively manage a caseload of low-value property damage claims.
• Execute chaser tasks via telephone and email and raise low-value payments.
• Maintain accurate data on case management systems and comply with client SLAs.
• Support onboarding for run-off work on various projects.

Requirements

• Must be based in or able to work from the Leeds office (Hybrid)
• 12 months of relevant administration or claims support experience.
• Proficiency in Microsoft Excel.
• Strong organizational skills and excellent attention to detail.
• Strong communication and telephone skills.
• Ability to manage a high-volume workload both independently and as part of a team.

Culture & Benefits

• hirify.global Incentive Plan and Death In Service benefit after one year.
• 25 days holiday per year with an option to buy or sell 3 days.
• Simply Health Care Cash Plan and 24/7 online GP/mental health support via WeCare.
• Pension contribution (5% Employee / 3% Employer).
• Cycle to Work, Tech, and Season Ticket loan schemes.
• Access to various employee resource groups and volunteering programs.

Hiring process

• Application and CV review.
• Initial phone call.
• Interview.
• Offer.