Social Media & Community Manager (Fintech)

TL;DR

Social Media & Community Manager (Fintech): Managing day-to-day social media presence and online communities for a leading Southeast Asian insurance platform with an accent on organic growth and brand trust. Focus on executing platform-native content strategies, analyzing engagement metrics, and maintaining an authentic brand voice across multiple channels.

Location: On-site in Petaling Jaya, Selangor, Malaysia

Company

A leading insurance platform in Southeast Asia digitizing the insurance industry and integrating AI to serve over 8 million users.

What you will do

• Execute social media and community strategies across Instagram, TikTok, YouTube, X, LinkedIn, and Facebook.
• Manage daily content publishing, scheduling, and optimization to ensure platform relevance.
• Actively engage with audiences to build trust, loyalty, and brand advocacy.
• Collaborate with copywriters, designers, and video teams to deliver high-quality, platform-native content.
• Track and analyze social media performance, reach, and sentiment to optimize future campaigns.
• Monitor brand reputation and coordinate with Customer Support to address inquiries and complaints.

Requirements

• Bachelor’s degree in Marketing, Communications, or a related field.
• 3–6+ years of experience in social media management, community management, or digital marketing.
• Hands-on experience managing brand or corporate social media accounts.
• Strong understanding of social media platforms, content trends, and analytics tools.
• Excellent communication and storytelling skills.
• Ability to work independently and manage multiple priorities in a fast-paced environment.

Culture & Benefits

• Competitive remuneration.
• High-impact role with regional exposure in a fast-growing tech-driven company.
• Collaborative and supportive team culture with a flat organizational structure.
• Opportunity to grow into a regional or strategic role over time.