Technical Team Manager (Claims)

TL;DR

Technical Team Manager (Claims): Leading a high-performing team of field-based adjusters to deliver exceptional service in High Net Worth and Major Loss claims with an accent on technical excellence and operational compliance. Focus on driving financial performance, resolving complex complaints, and fostering a values-driven team culture.

Location: Must be based in the United Kingdom

Company

hirify.global is a specialist professional services and technology firm partnering with leading insurance and highly regulated global businesses to manage risk and transform core processes.

What you will do

• Lead and motivate a team of field-based adjusters to ensure high performance and engagement.
• Oversee operational workflows and Work In Progress to support effective resource planning.
• Manage financial performance by hitting monthly and annual fee targets.
• Ensure quality and compliance through regular audits and continuous improvement initiatives.
• Resolve complex complaint cases and provide expert technical guidance to the team.
• Build and maintain strong relationships with insurers, brokers, and key stakeholders.

Requirements

• Must be based in the United Kingdom
• Proven background in a technical or managerial claims role.
• Strong track record in general property adjusting and High Net Worth claims.
• Full UK driving licence
• Outstanding communication and relationship-building skills.
• Resilience and ability to adapt to shifting priorities under pressure.

Nice to have

• Experience with Major Loss claims.
• Progress toward ACILA/FCILA or equivalent professional qualifications.

Culture & Benefits

• Pension scheme with 5% employer contribution.
• 25 days holiday, increasing with tenure, plus flexible holiday purchase options.
• Comprehensive wellbeing support including 24/7 EAP and BUPA dental plan options.
• Access to leadership training, innovation labs, and funding for professional qualifications.
• Inclusive employment policies covering sabbatical, fertility, and fostering support.
• Life assurance (x4) and cycle-to-work schemes.

Hiring process

• CV Review
• Initial Interview
• Second Stage Interview
• Offer