US Claims Vendor Manager (Insurance)

TL;DR

US Claims Vendor Manager (Insurance): Managing strategic sourcing, performance, and continuous improvement of external claims vendors for US operations with an accent on vendor governance and regulatory compliance. Focus on optimizing cost-efficiency, monitoring KPIs/SLAs, and ensuring high-quality customer outcomes across complex insurance product lines.

Location: Hybrid; Requires two (2) days in-office weekly if the candidate is based near Chicago, West Hartford, New York (Manhattan), or Atlanta

Salary: $100k–$140k

Company

hirify.global is an international specialist insurer that focuses on unique risks and encourages a culture of challenging convention.

What you will do

• Own the end-to-end sourcing and management of US claims vendors, including TPAs, panel law firms, and adjusters.
• Develop and execute vendor strategies aligned with financial, claims, and customer objectives.
• Lead due diligence, data security capture, and contractual governance, including SLAs, KPIs, and fee structures.
• Monitor vendor performance using MI and audits to drive continuous improvement and address risks.
• Identify and deliver claims cost savings, efficiency gains, and value-add initiatives.
• Collaborate with internal stakeholders across Claims, Underwriting, Legal, Finance, and Compliance.

Requirements

• Significant experience within US insurance claims, vendor management, or procurement.
• Strong understanding of the US insurance market, claims lifecycle, and regulatory environment.
• Experience managing TPAs, panel law firms, and adjusters.
• Proven ability to analyze claims data/MI to drive performance and cost outcomes.
• Strong negotiation and influencing skills for senior internal and external stakeholder management.

Nice to have

• Claims handling background or deep technical claims expertise in complex product lines.
• JD Law Degree, CPSM (ISM), or B.A. in Business.
• Experience supporting claims transformation or insourcing initiatives.
• Familiarity with US litigation practices, defense strategies, and fee arrangements.

Culture & Benefits

• Competitive salary, bonus, and 401(k) with company matching.
• Comprehensive health, vision, dental, and FSA plans.
• 24 days PTO, 2 hirify.global Days, and 10 paid holidays.
• 4-week paid sabbatical every 5 years of service.
• Annual $600 reimbursement for health club membership.
• Company paid subscription to Headspace and paid parental leave.