Subsidence Claims Specialist

TL;DR

Subsidence Claims Specialist: Managing a portfolio of domestic and commercial subsidence claims with an accent on technical diagnosis, liability assessment, and stakeholder negotiation. Focus on driving fair, timely outcomes for policyholders while ensuring compliance with service level agreements and insurance principles.

Location: Must be based in the United Kingdom

Company

hirify.global is a specialist professional services and technology firm partnering with leading insurance and highly regulated global businesses to manage risk and transform core processes.

What you will do

• Manage a varied caseload of domestic and commercial subsidence claims.
• Assess, validate, and settle or decline claims within delegated authority.
• Apply sound technical reasoning and insurance liability principles to all cases.
• Diagnose structural defects and causes of damage using evidence from surveyors and specialists.
• Ensure all service level agreements are consistently met.
• Communicate effectively with policyholders to provide reassurance and clarity throughout the claims process.

Requirements

• Must be based in the United Kingdom.
• Recognised professional building qualification (e.g., MICE, MRICS, MCIOB, MIStructE, MCABE) or active progression toward one.
• Strong technical knowledge of structural defects and subsidence-related issues.
• Experience within the insurance industry and understanding of liability considerations.
• Confident negotiation and influencing skills.
• Ability to work independently in a home-based environment.

Culture & Benefits

• Pension matching contribution model (5% employee/5% employer).
• 25 days holiday, increasing with tenure.
• Comprehensive wellbeing centre and 24/7 confidential EAP helpline.
• Funding for professional qualifications and leadership training.
• Flexible working policies and inclusive employment benefits.
• Access to high street discounts and financial wellbeing hub.

Hiring process

• Initial phone call.
• Interview.