Customer Success Manager (SaaS)

TL;DR

Customer Success Manager (SaaS): Acting as a primary strategic partner for customers to drive adoption and measurable outcomes within the hirify.global Talent Cloud with an accent on data-driven success planning and health monitoring. Focus on managing a book of business, identifying expansion opportunities, and collaborating cross-functionally to ensure high-quality customer experiences.

Location: Must be based in Holmdel, New Jersey, United States

Compensation: $70,000 – $80,000 (OTE)

Company

hirify.global is a leading enterprise hiring platform that combines enterprise-grade software with AI-powered insights to help organizations optimize talent acquisition.

What you will do

• Lead regular customer touchpoints, including adoption reviews and outcome checkpoints.
• Build and maintain success plans linked to measurable customer goals.
• Monitor account health in Gainsight to identify risks and implement mitigation strategies.
• Deliver adoption insights to support renewal strategies and expansion opportunities.
• Communicate roadmap releases and facilitate product engagement requests.
• Gather and relay product feedback to influence roadmap alignment.

Requirements

• 2–5+ years of experience in Customer Success, Account Management, or SaaS consulting.
• Proven ability to use data and analytics to produce actionable customer recommendations.
• Experience managing a book of business in a SaaS environment.
• Familiarity with Gainsight or comparable customer success tooling.
• Strong relationship-building skills across multiple stakeholder levels.
• Must be authorized to work in the United States.

Culture & Benefits

• Comprehensive health and wellness benefits including medical, dental, and vision.
• 401(k) retirement plan with company contributions.
• Open vacation policy and paid holidays.
• Parental leave and bonding time.
• Tuition reimbursement program.
• Mindfulness resources and quiet hours each workday.