National Network Manager (Contractor Operations)

TL;DR

National Network Manager (Contractor Operations): Developing and maintaining a nationwide contractor network for 24/7 domestic emergency resolution with an accent on network coverage, commercial control, and SLA adherence. Focus on identifying network gaps in real time, optimizing financial performance through cost control, and managing high-pressure escalation cases.

Location: Onsite in Preston, UK

Company

A specialist professional services and technology firm partnering with leading insurance and highly regulated global businesses to manage risk and transform core business processes.

What you will do

• Monitor national coverage and resolve network gaps by region, trade, or time of day to ensure 24/7 resilience.
• Manage contractor commercial agreements, rate structures, and financial performance to reduce leakage and optimize value.
• Build collaborative relationships with contractors and conduct performance audits to ensure regulatory and safety compliance.
• Provide operational oversight for 24/7 dispatch teams and lead escalation management for complex cases.
• Ensure all contractors maintain required certifications, insurance, and health & safety standards.
• Utilize MI dashboards to track KPIs including attendance times, job completion rates, and customer satisfaction.

Requirements

• Strong contractor and supplier management experience in emergency services, insurance, utilities, or field-service operations.
• Proven ability to manage the financial performance and commercial benefits of contractor networks.
• Analytical mindset with the ability to interpret operational and financial data.
• Excellent negotiation, relationship-building, and influencing skills.
• Full UK driving licence is required for travel.
• Background in home emergency, insurance claims, or property services.

Nice to have

• Experience specifically within the Home Emergency and Social Housing sectors.

Culture & Benefits

• Financial health: Pension (5% employee/employer contribution), Life assurance (x4), and hirify.global Incentive Plan.
• Health & Wellbeing: 24/7 confidential EAP, wellbeing centre, and optional BUPA dental plan.
• Work-life balance: 25 days holiday (increasing with tenure) and flexible working options.
• Professional growth: Leadership training programme and funding for professional qualifications.
• Social impact: Employee volunteering and local charity funding via The hirify.global Foundation.

Hiring process

• Application and CV review.
• Initial phone call.
• Interview.
• Offer.