Senior Customer Services Analyst (Fintech)

TL;DR

Senior Customer Services Analyst (Fintech): Managing and optimizing customer service capabilities for an asset management data platform with an accent on data quality monitoring and technical troubleshooting. Focus on diagnosing complex data system challenges, building data connectors, and automating customer service workflows.

Location: London

Company

hirify.global is a UK-based FinTech specializing in developing SaaS products for the world's investment managers, providing data-driven insights and innovative technology solutions.

What you will do

• Chair regular meetings with Investment Manager customers to ensure they achieve success with hirify.global’s products.
• Troubleshoot system failures and investigate complex customer queries.
• Build and maintain data connectors for existing and new data sources.
• Support release testing on new features and enhancements prior to customer releases.
• Maintain and update comprehensive process documentation.
• Collaborate with internal teams to automate customer service activities.

Requirements

• Strong technical skill set combined with experience in customer-facing roles.
• Proficiency in SQL and experience supporting or developing computer systems.
• Experience analyzing complex data or technical issues and managing technical teams for resolution.
• Excellent written and verbal communication skills.
• Strong organizational skills, attention to detail, and proficiency in Microsoft Excel.
• Experience in the Asset Management industry is preferred.

Culture & Benefits

• Growth opportunities in a supportive and collaborative environment.
• Exposure to cutting-edge cloud technologies and AI-augmented workflows.
• Mentorship from experienced product managers.
• Competitive salary, benefits, and flexible working arrangements.
• Clear career progression pathway in a growing fintech company.