Patient Service Representative (Healthcare)

TL;DR

Patient Service Representative (Healthcare): Providing support to Medicare beneficiaries by managing inquiries, performing case intake, and maintaining accurate medical records with an accent on compliance and data integrity. Focus on navigating complex healthcare regulations, ensuring HIPAA/HITECH adherence, and delivering high-quality service in a fast-paced environment.

Location: Must be based in Las Vegas, NV

Company

hirify.global is a data-centric healthcare organization focused on transforming health outcomes through clinical expertise and value-based solutions.

What you will do

• Respond to inquiries and triage calls from Medicare beneficiaries and healthcare providers.
• Perform case intake and maintain accurate, timely medical records.
• Act as a neutral liaison between beneficiaries, families, and healthcare organizations.
• Ensure compliance with HIPAA and HITECH regulations regarding beneficiary information.
• Track all essential communications and data entries in electronic web-based systems.
• Assist in preparation for ISO audits and participate in continuous quality improvement processes.

Requirements

• Must be based in Las Vegas, NV
• Experience as a call center or patient service representative.
• Knowledge of Medicare, CMS, and BFCC-QIO programs.
• Proficiency in medical terminology and medical record documentation.
• Strong skills in Microsoft Word and Excel.
• Ability to work flexible schedules, including weekends and holidays.

Culture & Benefits

• Purpose-driven culture focused on improving patient care.
• Opportunity to work in a regulated, high-impact healthcare environment.
• Professional development within a federal contractor setting.
• Commitment to merit-based employment and equal opportunity.