Customer (Patient) Support Specialist (Medtech)

TL;DR

Customer (Patient) Support Specialist (Medtech): Providing front-line support to patients to ensure access to critical medications with an accent on insurance resolution, enrollment guidance, and cross-functional coordination. Focus on resolving affordability barriers, navigating complex healthcare systems, and ensuring HIPAA compliance.

Location: On-site in Robinson Township, Pittsburgh, PA

Company

Healthcare technology company building products to make prescriptions accessible and affordable for everyone.

What you will do

• Guide patients through enrollment, onboarding, and prescription fulfillment via phone, email, and chat.
• Coordinate between patients, providers, and insurers to resolve barriers related to insurance or affordability.
• Perform insurance verification, benefits coordination, and support financial assistance programs.
• Document interactions accurately and triage clinical questions to pharmacists or appropriate teams.
• Identify patient experience gaps and provide feedback to improve internal processes and products.
• Maintain strict confidentiality and handle sensitive patient information in compliance with HIPAA.

Requirements

• High school diploma or GED required.
• Strong verbal and written communication skills.
• Comfortable using technology and learning new systems quickly.
• Strong problem-solving skills and attention to detail.
• Must be based in or able to work on-site in Pittsburgh, PA.
• Ability to work rotating shifts, including Saturdays.

Culture & Benefits

• Medical, dental, and vision insurance.
• 401(k) retirement plan.
• Daily meal stipend for on-site employees.
• Free shuttle service and on-site parking.
• Pre-tax transit benefits.
• Flexible scheduling options, including 4-day workweeks.