Provider Outreach Specialist (Healthcare)

TL;DR

Provider Outreach Specialist (Healthcare): Managing communication between hospitals, clinics, and physician offices to expedite medical records requests with an accent on payment integrity and provider relations. Focus on resolving documentation issues, ensuring compliance, and supporting a seamless provider experience.

Location: Remote (USA). Not eligible for hire in AK, CA, CO, HI, NY, or WA

Salary: $27.00 - $30.00 per hour

Company

AI-powered clinical intelligence platform streamlining access to quality care and healthcare economics through payment integrity solutions.

What you will do

• Conduct inbound and outbound calls with hospitals, clinics, physician offices, and supply companies.
• Expedite medical records requests for the payment integrity process.
• Collaborate cross-functionally with audit operations teams to resolve issues and ensure compliance.
• Maintain detailed and accurate documentation of all provider interactions.

Requirements

• Must be based in the United States (excluding AK, CA, CO, HI, NY, WA)
• 2-3 years of customer service experience in Healthcare, preferably in claims.
• Strong knowledge of medical terminology and medical records.
• Completion of a Bachelor’s degree.
• Experience working in a startup or high-growth company environment.

Culture & Benefits

• Fully remote work opportunity.
• Comprehensive health insurance (medical, dental, vision, life, disability) and Employee Assistance Program.
• 401K retirement plan with company match, flexible spending account, and health savings account.
• Flex Time Off and company holidays.
• Up to 14 weeks of paid parental leave.
• Pet insurance.

Hiring process

• Preliminary phone screening with Talent Acquisition.
• Interview with the Hiring Manager.
• Behavioral interview(s).