Bilingual Inbound Call Center Representative (Medtech)

TL;DR

Bilingual Inbound Call Center Representative (Medtech): Providing high-quality support to members, physicians, and pharmacies within a pharmacy benefit management platform with an accent on empathy, issue resolution, and HIPAA compliance. Focus on delivering one-call resolutions, educating members on pharmacy benefits, and maintaining accurate documentation in a fast-paced healthcare environment.

Location: Must be located local to Lehi, UT. Role requires 9-week onsite training; hybrid work-from-home rotation available based on performance.

Salary: $21.00 per hour

Company

hirify.global is a venture-backed health-tech company dedicated to transforming the pharmacy benefit management sector through innovative technology and patient-centric service.

What you will do

• Manage inbound and outbound calls with members, physicians, and pharmacies to ensure a world-class experience.
• Resolve and document member inquiries, routing complex issues to appropriate departments.
• Educate members on pharmacy benefits and pharmacy benefit management processes.
• Achieve one-call resolution by developing deep industry expertise.
• Maintain strict confidentiality of sensitive information in compliance with HIPAA and PPI standards.
• Demonstrate urgency and a patient-centric mindset in all member interactions.

Requirements

• 2+ years of experience in a call center environment.
• Must be local to Lehi, UT and able to work onsite.
• Proficiency in Windows, MS Office, and G-Suite.
• High school diploma, GED, or equivalent.
• Excellent verbal and written communication skills with a high degree of empathy.
• Ability to multitask in a fast-paced environment.

Nice to have

• Experience with Salesforce Service Cloud, Talkdesk, or similar CRM tools.
• Background in benefits, insurance, prescriptions, or medical billing.
• Experience resolving complex issues within a call center.

Culture & Benefits

• Comprehensive wellness benefits including Medical, Pharmacy, Dental, and Vision insurance.
• 401(k) retirement savings program with disability coverage.
• 3 weeks of Paid Time Off and 12 paid holidays.
• Paid parental leave and flexible spending benefits.
• Professional development opportunities and a well-stocked office kitchen.