Enrollment Coordinator (Healthcare)

TL;DR

Enrollment Coordinator (Healthcare): Enrolling eligible health plan members into the CKD program with an accent on patient education and persuasive communication. Focus on achieving enrollment targets through high outbound call volume and effective delivery of the value proposition.

Location: Remote (United States). Must be able to work Monday - Friday 10:00 AM to 6:30 PM Central Time.

Company

hirify.global is a kidney care management company that partners with physicians to reimagine healthcare and help patients live their best lives.

What you will do

• Conduct outbound calls to engage and educate referred members on the CKD program and its benefits.
• Communicate value propositions to prospective patients and effectively overcome objections.
• Meet or exceed performance goals regarding enrollment rates, call volume, and documentation quality.
• Execute daily enrollment and un-enrollment operations following established company policies.
• Verify member eligibility and obtain missing information to ensure compliance and complete enrollment.

Requirements

• Location: Must be based in the United States.
• Schedule: Must be available Monday - Friday, 10:00 AM to 6:30 PM Central Time.
• 2+ years of experience in patient support, customer service, call center, or sales.
• Proven track record of consistently meeting performance goals.
• Excellent phone presence, active listening, and clear verbal/written communication.
• High school diploma or GED.

Culture & Benefits

• Mission-driven environment centered on compassion and deep care for patients.
• Collaborative workplace culture valuing humility and bringing joy to work.
• Strong commitment to diversity, equity, and inclusion in all recruiting and team practices.
• Professional atmosphere that values diverse life journeys and identities.