Claims Handler

TL;DR

Claims Handler: Managing property insurance claims and customer interactions with an accent on policy analysis, efficient processing, and regulatory compliance. Focus on delivering empathetic service, coordinating with suppliers, and ensuring accurate claim settlements in a fast-paced environment.

Location: Must be based in or able to commute to Stoke-on-Trent, UK (Hybrid working available after probation).

Company

A specialist professional services and technology firm partnering with global insurance and highly regulated businesses to manage risk and transform core processes.

What you will do

• Liaise with customers, insurers, and suppliers to manage the end-to-end claims journey.
• Analyze insurance policies to determine coverage and develop processing strategies.
• Set up new claims and update internal systems with accurate information.
• Communicate claim progress clearly and professionally to policyholders.
• Issue payments and arrange settlements while ensuring regulatory compliance.
• Contribute to team goals and support business growth initiatives.

Requirements

• Must be based in or able to commute to Stoke-on-Trent, UK.
• Strong numeracy, literacy, and IT proficiency.
• Excellent communication skills with a customer-centric approach.
• Ability to thrive in a fast-paced environment and handle challenging conversations.
• High attention to detail and a proactive attitude.
• Availability to work Monday to Friday with potential Saturday rota requirements.

Culture & Benefits

• Hybrid working model available after probation.
• Comprehensive pension scheme with 5% employer contribution.
• 25 days of annual leave, increasing with tenure.
• Access to leadership training, professional qualification funding, and the hirify.global Innovation Lab.
• Wellbeing support including an EAP, life assurance, and various retail discounts.
• Inclusive policies covering family, health, and sabbatical needs.

Hiring process

• Initial phone call and CV review.
• Video interview.
• Final interview.