Building Technician (Subsidence)

TL;DR

Building Technician (Subsidence): Managing subsidence insurance claims through the mitigation and repair phases with an accent on technical report production and stakeholder communication. Focus on driving efficient, fair, and cost-effective claim outcomes while ensuring compliance with SLA requirements and building repair standards.

Location: Must be based in the United Kingdom

Company

A specialist professional services and technology firm partnering with leading insurance and highly regulated global businesses to manage risk and core business processes.

What you will do

• Engage with customers, contractors, and insurer clients via phone and written correspondence.
• Prepare clear, accurate technical reports in line with SLA requirements.
• Coordinate third-party companies for vegetation removal and drainage repairs.
• Update and produce building repair scopes using the in-house schedule of rates.
• Review contractor estimates for accuracy, fairness, and technical validity.
• Negotiate repair settlements directly with policyholders and manage panel contractors.

Requirements

• Must be based in the United Kingdom
• Proven experience in subsidence or building claims, or 5+ years of trade experience, or a graduate-level building surveying background.
• Excellent verbal and written communication skills.
• Strong technical knowledge of subsidence, building repairs, and insurance claims handling.
• High level of IT literacy and confidence using claims management systems.
• Strong organizational skills with the ability to manage and prioritize a high-volume workload.

Culture & Benefits

• 25 days holiday, increasing with tenure, plus flexible holiday purchase options.
• Pension scheme with 5% employer contribution.
• Comprehensive wellbeing support including a 24/7 confidential helpline and mental health resources.
• Funding for professional qualifications and leadership training programs.
• Life assurance (x4) and various financial wellbeing benefits including high street discounts.
• Inclusive employment policies covering flexible working, parental leave, and sabbatical options.

Hiring process

• CV Review
• Initial Phone Call
• Interview