IT Operations Specialist

TL;DR

IT Operations Specialist: Providing Level 1 technical support to end-users with an accent on incident management, hardware/software troubleshooting, and documentation maintenance. Focus on resolving technical issues efficiently, meeting performance metrics, and contributing to the improvement of internal support processes.

Location: Must be based in or able to commute to Austin, TX

Salary: $55,000 - $65,000

Company

hirify.global is a global provider of IT solutions and services, supporting over 17,000 organizations worldwide.

What you will do

• Respond to and resolve a wide range of service requests and incidents from end-users.
• Diagnose technical issues across hardware, software, and applications.
• Create and maintain knowledge base articles and support documentation.
• Communicate technical resolutions clearly to users and internal teams.
• Escalate complex issues according to established procedures.
• Meet performance targets for ticket resolution and customer satisfaction.

Requirements

• Must be based in or able to commute to Austin, TX
• Bachelor's degree in a related field or equivalent work experience.
• 1-3 years of experience in a similar IT support role.
• Proficiency in supporting Windows desktop environments.
• Experience with incident management systems like ServiceNow or Jira Service Desk.
• Ability to work flexible hours.

Culture & Benefits

• Comprehensive health, vision, and dental insurance.
• Financial benefits including 401K and flexible spending accounts.
• Commitment to professional growth and leadership development.
• Inclusive work environment as a minority- and woman-owned enterprise.
• Access to world-class facilities and modern technology.