Product Design Lead (AI)

TL;DR

Product Design Lead (AI): Defining and evolving UX principles and design strategies for GenAI-enabled enterprise healthcare products with an accent on human-led / AI-assisted workflows. Focus on translating ambiguous problem spaces into prototypes and shipped increments to improve cycle time, quality, and consistency.

Location: Hybrid (London / Manchester, UK)

Company

A leading global strategic healthcare partner providing consulting and advisory services to the biopharmaceutical, medical technology, and wellness industries.

What you will do

• Own the design direction for GenAI-enabled experiences across enterprise web-app products, defining patterns for AI-assisted collaboration.
• Translate ambiguous problem spaces into prototypes and system-level interaction designs in partnership with Product and Engineering.
• Lead discovery and evaluative testing (concept, usability, and preference tests) to drive actionable design decisions.
• Define success metrics and iterate based on qualitative and quantitative signals.
• Design UX guardrails and governance for trust and transparency in collaboration with Legal, Compliance, and InfoSec.
• Manage and mentor designers, strengthening their product thinking, interaction design, and AI UX craft.

Requirements

• 8+ years of product design experience favoring complex enterprise web applications.
• 1 to 3+ years in a lead capacity (workstream or strategy ownership).
• Experience designing GenAI features beyond basic chat interfaces.
• Strong interaction design skills for simplifying complex workflows.
• Proven ability to conduct research workshops and synthesize insights to influence decisions.
• Experience working within regulated or high-trust domains.

Culture & Benefits

• Flexible hybrid working arrangements with options to work from anywhere globally for two weeks per year.
• Comprehensive health package including private medical insurance, life insurance, and income protection.
• Up to 7% pension contribution.
• 25 days annual leave plus two personal well-being days and early Summer Friday finishes (June-August).
• Enhanced parental leave, fertility policies, and dedicated support through Peppy.
• Continuous professional development via on-demand training and global mobility opportunities.