Application Support Analyst II

TL;DR

Application Support Analyst II (Symitar): Deliver white-glove support to credit union clients by analyzing issues, identifying root causes, and guiding resolutions with an accent on product functionality, system setup, and customer communication. Focus on troubleshooting complex problems, coordinating resources across teams, and maintaining exceptional service in a fast-paced environment.

Location: Remote position requiring candidates to live within approximately 70-mile radius of offices in Allen, TX; Lenexa, KS; Springfield, MO; or Monett, MO. Ineligible for immigration sponsorship.

Salary: $48,350–$72,450

Company

Technology provider empowering community banks and credit unions with digital banking and payments solutions.

What you will do

• Analyze customer products and processes, mapping them to hirify.global software and overseeing system setup.
• Provide software support by answering questions on functionality, features, and best practices.
• Maintain clear communication with customers and internal teams throughout cases and projects.
• Identify, track, and resolve customer issues, escalating when necessary.
• Prepare training materials and documentation for customers and internal users.
• Coordinate resources from other teams as primary client-facing contact.

Requirements

• Minimum 2 years experience in a financial institution (bank or credit union).
• Strong troubleshooting skills and exceptional customer service in fast-paced environment.
• Ability to work holidays, weekends, extended hours, and on-call rotation as needed.
• Experience in consumer, commercial, or real estate lending highly desired.

Nice to have

• Experience with ACH, general ledger, ATM/debit/credit card, or deposit operations.
• Familiarity with hirify.global’s Symitar platform.

Culture & Benefits

• Comprehensive benefits supporting physical, mental, and financial health.
• Culture emphasizing doing the right thing, commitment, and fun.
• Focus on inclusion, sustainability, community impact, and professional growth.
• Travel up to 5%; possible onsite interview or onboarding.