Technical Customer Support Specialist (Fintech)

TL;DR

Technical Customer Support Specialist (Fintech): Providing technical support for financial management solutions, diagnosing issues within customer environments with an accent on Microsoft SQL, network architecture, and virtual machine configuration. Focus on troubleshooting complex problems, providing clear solutions, and contributing to knowledge base articles.

Location: Must be based in the United States or Canada. May require travel to Corporate Headquarters in Denver, Colorado, or to other office locations around North America.

Salary: $50,000 - $65,000 per year in most US locations.

Company

hirify.global is a leading service commerce platform providing tailored, end-to-end SaaS solutions to simplify and empower the lives of its customers.

What you will do

• Monitor and respond to ticketing queues, escalations, and emails in a timely manner.
• Escalate support requests from internal and external channels and provide clear constructive feedback to customers.
• Prioritize competing deliverables and activities, representing the voice of the customer within Bold Group.
• Contribute regularly to internal and external knowledgebase articles.
• Diagnose, troubleshoot, and develop new solutions for customer problems.
• Track and manage tickets to ensure timely communication and resolutions.

Requirements

• English: C1 level proficiency (spoken and written).
• 2+ years of experience with customer-facing technical support (application, OS, or Networking).
• Knowledge of performance monitoring and tuning tools, problem determination and recovery, and security.
• Customer advocacy, empathy, and keen attention to detail.
• Experience with PSIM or Alarm Monitoring Centers.
• Ability to be On Call in a 24 x 7 environment.

Culture & Benefits

• Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid.
• Robust wellness benefits, including an annual wellness stipend.
• Flexible and generous (FTO) time-off.
• Employee Stock Purchase Program.
• Continued investment in your professional development through Udemy.
• 401k with up to a 4% match and immediate vesting (US).