Customer Service Specialist - Executive Response Team

TL;DR

Customer Service Specialist - Executive Response Team (B2B/Customer Support): Resolving tactical customer inquiries and improving operational performance with an accent on technology, data, and complaint handling. Focus on delivering exceptional customer experience, managing multi-channel inquiries, and solving complex issues in a fast-paced environment.

Location: On-site in Jacksonville, Florida, United States

Company

Global leader in business decisioning data and analytics helping companies worldwide grow and manage risk.

What you will do

• Provide accurate and timely global customer support for multi-channel inquiries.
• Resolve specialized issues related to technology, data, product usage, and complaint handling.
• Maintain high professionalism and build positive rapport with B2B clients.
• Collaborate in a team environment to identify and meet customer needs through empathetic listening.
• Participate in group projects, including new product launches and process improvements.

Requirements

• Must be based in or able to work on-site in Jacksonville, Florida.
• 3-5 years of customer service experience, preferably in a B2B environment.
• Bachelor’s degree in Computer Science or equivalent (preferred).
• Proficiency in Microsoft Office Suite and experience with CRM tools.
• Strong analytical and problem-solving skills to handle complex issues and ambiguities.
• Fluency in English required.

Nice to have

• Experience working in a Contact Center environment.

Culture & Benefits

• Competitive 401k with company matching.
• Comprehensive medical, dental, and vision insurance for employees and dependents.
• Generous paid time off and up to 16 weeks of 100% paid parental leave.
• Education assistance and extensive training resources.
• Paid volunteer days and donation matching via the Do Good Program.