Social Media & Community Manager (SaaS)

TL;DR

Social Media & Community Manager (SaaS): Building and scaling a social presence to position the brand as a trusted voice in safety and emergency response with an accent on community building, customer advocacy, and social-first content. Focus on creating high-engagement short-form video, developing champion programs, and leveraging AI to optimize marketing workflows.

Location: Remote (USA)

Company

Industry leader in wearable safety technology providing cloud-based safety platforms for healthcare, education, government, and commercial workplaces.

What you will do

• Develop and execute daily social strategies across LinkedIn, Facebook, Instagram, X, and YouTube.
• Create diverse content formats including short-form videos, carousels, and thought leadership posts to differentiate the brand.
• Build and scale a structured champion community of school leaders, public safety professionals, and healthcare leaders.
• Establish and manage customer and employee advocacy programs to activate field sales and executive leadership.
• Collaborate with content and creative teams to repurpose long-form assets into social-first formats.
• Monitor brand sentiment and report on performance metrics such as engagement, reach, and share-of-voice.

Requirements

• 3-5+ years of experience managing brand social media channels and digital communities.
• Proficiency with SMM tools such as Sprout Social, Hootsuite, or similar platforms.
• Experience creating short-form video content and thoughtfully leveraging AI tools in marketing workflows.
• Excellent writing skills with the ability to adapt tone and messaging by platform and audience.
• Proven success in building and growing online advocacy programs or engaged audiences.
• Experience in B2B marketing, SaaS, education, or healthcare industries strongly preferred.

Nice to have

• Basic video editing skills using tools like CapCut or Premiere Pro.
• Strong personal social media presence and deep understanding of modern content trends.
• Familiarity with CRM, marketing automation, or community management platforms.

Culture & Benefits

• Remote-first work environment with high workplace flexibility.
• 401(k) plan with a 4% employer contribution.
• Comprehensive healthcare plans covering medical, dental, and vision.
• 15 days of PTO, 12 company holidays, and paid sick leave.
• Annual education reimbursement up to $2,500 and monthly device reimbursement.
• Participation in a company-wide discretionary bonus and charitable program match.