Sr. Renewal Sales Operations Analyst (Cybersecurity)

TL;DR

Sr. Renewal Sales Operations Analyst (Cybersecurity): Scaling the global renewals business and driving ARR retention with an accent on operational dashboards and cross-functional data alignment. Focus on automating renewals forecasting, analyzing churn and contraction trends, and improving data integrity across Salesforce and BI tools.

Location: Remote (Must be based in the US)

Salary: $110,000 - $160,000 per year

Company

Global leader in cybersecurity providing an AI-native platform to protect organizations and stop breaches across all industries.

What you will do

• Plan and build operational dashboards to support regional inspection of the renewals business.
• Collaborate with Finance, IT, and Sales Analytics to manage a single source of truth for renewals data.
• Strategize and communicate business requirements to automate renewals forecasting and reporting.
• Drive globally consistent operational cadence reviews with the field to manage at-risk renewals.
• Analyze churn and contraction ARR trends to provide actionable business insights to leadership.
• Continuously improve systems and processes to eliminate gaps in performance insight and data accuracy.

Requirements

• 6+ years of experience in enterprise sales operations, revenue, or FP&A business analyst roles.
• Deep experience with the Annual Recurring Revenue (ARR) business model and metrics like renewal rate, churn, and net retention.
• Proficiency in SQL, Tableau, and Advanced Excel.
• Knowledge of Enterprise Sales Infrastructure, specifically Salesforce CRM/CPQ.
• Must be based in the United States.

Nice to have

• Experience supporting renewals sales and customer retention.
• Experience working with Clari.

Culture & Benefits

• Market leader in compensation and equity awards.
• Comprehensive physical and mental wellness programs.
• Competitive vacation and holidays for recharge.
• Paid parental and adoption leaves.
• Professional development opportunities for all employees regardless of level.
• Inclusive culture with Employee Networks and volunteer opportunities.