Senior Analyst, Associate Technology Support (Retail)

TL;DR

Senior Analyst, Associate Technology Support (Retail): Providing level 2 in-person and remote technology support for office systems and services with an accent on executive-level (C-suite) support. Focus on troubleshooting software/hardware performance, managing building-level IT projects, and ensuring high SLA resolution rates.

Location: New York, NY. Must be authorized for employment in the United States

Salary: $77,800 – $102,165

Company

World-leading specialty retail brand recognized globally for innovation and excellence in lingerie and fashion.

What you will do

• Provide Level 2 in-person and remote support for office technologies, with a primary focus on the SVP and CEO.
• Analyze software and hardware performance issues and resolve them to meet or exceed SLAs.
• Lead building-level administrative tasks, including project rollouts and inventory management.
• Partner with internal technology groups to resolve multi-layer technical problems.
• Manage on-call support rotations, including after-hours and weekends.
• Conduct trend analysis on recurring issues and implement corrective actions.

Requirements

• 5-7 years of related experience in technology support.
• Bachelor’s degree in CIS, MIS, or equivalent professional experience.
• Proficiency with Windows 11, macOS 15+, and Office 365.
• Experience with mobile platforms (iOS, Android), VMware View, ZScaler, and ServiceNow.
• Must be authorized for employment in the United States.

Culture & Benefits

• Competitive compensation including merit increases and performance bonuses.
• 401(k) savings plan with company match and employee stock purchase program.
• Comprehensive medical, dental, vision, and pharmacy coverage.
• Paid parental leave and tuition reimbursement.
• Merchandise discounts and commuter benefits.