Principal Customer Success Manager (AI)

TL;DR

Principal Customer Success Manager (AI): Managing post-sale lifecycles for strategic enterprise clients to ensure adoption of AI-powered behavior change technology with an accent on ROI narratives and executive alignment. Focus on building AI-assisted playbooks, reducing churn, and scaling customer value through intelligent workflows.

Location: Remote (United States)

Salary: $136,000–$165,000

Company

hirify.global is a behavior change technology company using AI-powered platforms to combat stress and burnout in organizations worldwide.

What you will do

• Manage a portfolio of 3–5 large enterprise customers across all phases of the customer lifecycle using AI tools.
• Guide senior leaders on the business case for AI-enabled behavior change and ensure successful solution adoption.
• Partner with the sales team to drive expansions and renewals using AI-generated ROI narratives and usage data.
• Analyze customer data to conduct high-impact executive business reviews.
• Scale external touchpoints by using AI to convert internal research and product updates into client-ready narratives.
• Collaborate with Product Management to influence CS strategy and product roadmaps based on AI-informed customer insights.

Requirements

• Experience deploying complex, company-wide client engagements across multiple countries.
• Proven ability to conduct strategic conversations with C-level executives, including CEOs and VPs.
• Experience managing deal sizes ranging from $500K to $5M.
• Track record of maintaining high NPS and low churn rates.
• Strong analytical and project management skills with a focus on AI productivity tools.
• Must be based in the United States.

Culture & Benefits

• Medical, dental, and vision coverage.
• 401(k) program with company match.
• Thrive Time: unique benefit providing additional paid time off after major projects.
• Generous standard paid time-off programs.
• Mission-driven culture focused on global wellbeing and mental resilience.