CX Specialist, Strategic Accounts (SaaS)

TL;DR

CX Specialist, Strategic Accounts (SaaS): Managing and growing a portfolio of enterprise customers by driving expansion, retention, and long-term value through the Unified-CXM platform with an accent on consultative selling and AI-powered transformation. Focus on building multi-threaded relationships with key stakeholders, identifying whitespace opportunities, and navigating complex sales cycles to achieve measurable growth.

Location: Remote (United States). Team members within 40 miles of the Scottsdale, AZ headquarters are expected to work onsite four days per week.

Company

hirify.global is a global leader in AI-powered, conversation-centric platforms for customer experience and team collaboration.

What you will do

• Manage and grow a portfolio of strategic accounts focused on expansion and long-term value.
• Build trusted relationships with business and technical decision-makers in large organizations.
• Identify and drive complex expansion opportunities across UCaaS, CCaaS, and AI solutions.
• Develop and execute strategic account plans aligned with customer business goals.
• Lead consultative conversations regarding operational efficiency and digital transformation.
• Utilize AI-enabled tools to improve account research, planning, and workflow productivity.

Requirements

• Must be based in the United States.
• 5+ years of experience in strategic account management or consultative SaaS sales.
• 3+ years of experience supporting CCaaS, UCaaS, CX, or AI-driven solutions.
• Proven track record of achieving quota in high-performance sales environments.
• Experience navigating complex stakeholder environments and long sales cycles.
• Proficiency with Salesforce or comparable CRM platforms.
• Willingness to travel approximately 25% for customer meetings and events.

Nice to have

• Experience in startup or high-growth technology environments.
• Background managing strategic accounts with 2,500+ employee organizations.
• Familiarity with Outreach or similar sales engagement platforms.
• Power user of AI-enabled tools for workflow automation and productivity.

Culture & Benefits

• Comprehensive health plans including medical, dental, and vision coverage.
• Financial security through 401(k) with company match and FSA options.
• Flexible Time Off and paid parental bonding leave.
• Access to ongoing learning, development, and career advancement opportunities.
• Collaborative, forward-thinking culture focused on customer obsession and innovation.