Member Advocate (Healthcare)

TL;DR

Member Advocate (Healthcare): Supporting members in navigating healthcare decisions and costs via the Valenz Bluebook platform with an accent on member engagement and transparent healthcare navigation. Focus on delivering high-touch support across multiple channels, educating members on incentives, and resolving platform access issues.

Location: Must be US based

Company

Healthcare platform aimed at simplifying healthcare for employers, payers, and members to reduce costs and improve quality.

What you will do

• Assist members in navigating healthcare costs and quality care options via the Valenz Bluebook platform.
• Provide high-touch support through phone, email, and chat.
• Guide members through provider searches, pricing comparisons, and incentive programs.
• Manage account-related needs and resolve platform access issues.
• Maintain detailed documentation of interactions and collaborate with the Member Concierge team.
• Share member feedback with Product and Engagement teams to improve the user experience.

Requirements

• 1+ year of experience in customer support, member services, or call center operations.
• Strong communication skills across digital and verbal channels.
• Ability to manage sensitive information with confidentiality and professionalism.
• Must be based in the United States to comply with company policies and HIPAA.
• Proficiency in learning new technology platforms in a fast-paced environment.

Nice to have

• Experience in healthcare, health insurance, or benefits environments.
• Familiarity with Salesforce or similar CRM platforms.
• Bachelor’s degree.

Culture & Benefits

• Subsidized Medical, Dental, and Vision insurance with HSA, FSA, and DCFSA options.
• 401K with company match and immediate vesting.
• Generous Paid Time Off, including vacation, sick leave, and holidays.
• Paid maternity and paternity leave.
• Fully remote work environment with all necessary equipment provided.
• Employee Assistance Program and pet insurance.