IT Manager - Network Operations (Networking)

TL;DR

IT Manager - Network Operations (Networking): Leading the Network Operations team to ensure effective day-to-day operations and 24/7 support across data centers and corporate campuses with an accent on operational excellence and team leadership. Focus on driving cloud networking objectives, implementing automation, and managing critical incident escalations.

Location: Must reside in St. Louis, Missouri, or the immediate surrounding area

Salary: $130k - $145k

Company

A leading provider of information technology and workforce solutions with over 5,000 professionals across the U.S. and Canada.

What you will do

• Lead and manage the Network Operations team, providing guidance and supervision for 24/7 support.
• Oversee network operations across multiple data centers and corporate campuses.
• Handle escalations and manage support for critical incidents.
• Lead and coordinate large-scale network projects, ensuring timely completion.
• Develop and implement processes to optimize network operations and drive automation initiatives.
• Monitor performance metrics and ensure compliance with service level agreements (SLAs).

Requirements

• Must be authorized to work in the U.S. without sponsorship.
• Must reside in St. Louis, Missouri, or the immediate surrounding area.
• 6+ years of related experience in network operations.
• Experience leading and mentoring technical professionals in a complex networking environment.
• Knowledge of network technologies supporting LAN/WAN, cloud, and broadband (VPN, DHCP, DNS, VLANs).
• Familiarity with networking protocols such as TCP/IP, SNMP/RMON, and RDP.
• Experience working in an Agile/Scrum environment using Jira and Confluence.

Nice to have

• Bachelor's degree in Computer Science, Information Systems, or a related field.
• 2+ years of people management experience, including hiring and performance reviews.
• Experience in a large technology/network environment.
• Familiarity with AWS or Azure technologies and services.
• Proficiency in ServiceNow.

Culture & Benefits

• Medical, dental, and vision insurance.
• 401K contributions.
• Paid Time Off (PTO) and sick leave.
• Dynamic and team-oriented work environment.