Senior Support Engineer (AI Cloud)

TL;DR

Senior Support Engineer (AI Cloud): Resolving complex technical issues across Linux, networking, and Kubernetes for a full-stack AI cloud platform with an accent on storage optimization and ML pipeline integration. Focus on diagnosing high-level infrastructure failures, developing automation scripts in Python/Bash, and mentoring junior engineers.

Location: Remote (Must be based in the United States)

Salary: $140,000 - $215,000 USD

Company

hirify.global is building a full-stack AI cloud platform to support developers and enterprises in the global AI economy.

What you will do

• Lead the diagnosis and resolution of advanced technical issues across Linux, networking, security, and Kubernetes.
• Serve as a technical escalation point for complex troubleshooting and data storage performance optimization.
• Apply ML knowledge to support and optimize model deployment and performance tuning within ML pipelines.
• Design and develop Python and Bash automation scripts to streamline workflows and improve operational efficiency.
• Collaborate with engineering and product teams to identify patterns and propose system enhancements.
• Provide technical leadership and mentorship to mid-level support colleagues.

Requirements

• 7+ years of experience in technical support and 5+ years of hands-on cloud experience.
• Expert-level Linux administration and advanced knowledge of networking and Kubernetes.
• Advanced proficiency in cloud platforms (AWS, Azure, GCP) and Python/Bash scripting.
• Intermediate knowledge of machine learning training, inference, and pipelines.
• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Must be authorized to work in the United States.

Culture & Benefits

• 100% company-paid medical, dental, and vision coverage for employees and families.
• 401(k) plan with up to 4% company match and immediate vesting.
• Generous paid parental leave (20 weeks for primary caregivers, 12 weeks for secondary).
• Remote work reimbursement for mobile and internet (up to $85/month).
• Company-paid short-term, long-term, and life insurance coverage.
• Opportunity to work on impactful AI projects in an international environment.