Customer Success Manager (SaaS)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
TL;DR
Customer Success Manager (SaaS): Managing key Martech client relationships and ensuring platform value adoption with an accent on onboarding, training, and product expertise. Focus on proactively monitoring client health, driving product adoption, and collaborating with global teams to optimize content production workflows.
Location: Hybrid (Must be based in Auckland, New Zealand)
Company
is a Gartner-recognised Content Marketing Platform that helps global brands launch campaigns efficiently and on-brand.
What you will do
- Own day-to-day relationships across a portfolio of key Martech clients.
- Manage client onboarding, training, and product adoption to ensure genuine platform value.
- Monitor client health, identify risks, and act as the primary point of contact for support requests.
- Identify upsell opportunities by understanding client needs and expanding platform usage.
- Collaborate with the APAC and global teams to provide product feedback and manage escalations.
- Maintain accurate client records in HubSpot and contribute to health reporting.
Requirements
- Background in SaaS, Martech, or a technical client-facing role.
- Experience in customer success, account management, or client services within a tech environment.
- Ability to quickly become a product expert and lead client training sessions with confidence.
- Strong communication and presentation skills with a natural ability to build trust.
- Outstanding attention to detail and organizational skills to manage competing priorities.
- Must be based in Auckland, New Zealand to work from the Takapuna office.
Nice to have
- Understanding of digital marketing, content production, or agency workflows.
Culture & Benefits
- Part-time commitment (20 hours per week) with flexible daily scheduling.
- Hybrid working model based in the Takapuna office with flexibility to work from home.
- Four weeks of annual leave (pro rata).
- Collaborative, close-knit team environment where individual impact is valued.
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