Technical Support Specialist (Level 2)

TL;DR

Technical Support Specialist (Level 2): Investigating and resolving advanced product issues across SAP and hirify.global platform modules with an accent on in-depth troubleshooting, log analysis, and system integration dependencies. Focus on managing escalated cases, collaborating with Engineering teams, and providing technical guidance to enterprise customers during night shifts.

Location: Must be commutable to Bucharest, Romania. This role requires working during the night shift, from 18:00 to 02:30 AM.

Company

hirify.global protects the world’s most critical business applications, providing vulnerability management and compliance solutions for enterprise software like SAP and Oracle.

What you will do

• Serve as the primary technical contact for complex customer issues escalated from Level I Support.
• Perform in-depth troubleshooting and log analysis across hirify.global platform modules.
• Reproduce and isolate product issues in lab environments to determine root causes.
• Analyze system configuration, networking, and integration dependencies within customer SAP ecosystems.
• Collaborate with Engineering and Product teams to document software defects and feature requests.
• Contribute to the internal knowledge base and mentor Level I team members.

Requirements

• 2–4 years of experience in technical support, system administration, or application troubleshooting.
• Strong understanding of Linux/Windows operating systems, networking, and application security.
• Experience with SAP Basis, databases (HANA, Oracle, MSSQL), or system integrations.
• Proficiency with log analysis and diagnostic tools like Python, Bash, Wireshark, and Postman.
• Familiarity with ticketing systems such as Salesforce or Jira.
• Must be able to work night shifts (18:00 to 02:30 AM) and commute to the Bucharest office.

Nice to have

• Experience with cloud environments (AWS, Azure, GCP).
• Knowledge of cybersecurity tools, vulnerability management, or compliance frameworks.
• Understanding of ITIL or ITSM frameworks.
• Prior experience mentoring or training junior technical staff.

Culture & Benefits

• Opportunities for professional development and industry certifications.
• Hands-on mentorship from experienced support engineers.
• Collaborative, high-achievement culture focused on enterprise security.
• Competitive compensation and benefits package.